Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

nat2692's avatar
nat2692
New member | Level 2
2 years ago

Error Message when the receiver tries to sign a Document.

Hi,   I have sent a document to be signed on dropbox sign but the receiver is getting an error message on different browsers, how do we fix this?   Thanks, 
Dropbox Sign
nat2692's avatar
nat2692
New member | Level 2
2 years ago

Hi Megan,

 

It comes u with,

'An unexpected error has occurred.

 

Please try once more. If the error persists, please contact us with the error code and time below.

Error code: js925ef1323 
Error time: Thu, 11 Apr 2024 09:02:58 GMT

Contact us'

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi nat2692, thanks for the heads up! 

 

It sounds like a temporary issue, that a refresh could potentially solve. 

 

Can you ask from the receiver to either clear their browser's cache, try an incognito tab without any extensions, and also make sure their browser is up-to-date? 

 

If the same behavior happens then, could you please send me a full screenshot of the issue (including the error notification)? 

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!