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kNuTz's avatar
kNuTz
Explorer | Level 4
2 years ago
Solved

Error when trying to share a folder with a specific email address

I have a dropbox shared folder set up and shared with a couple email addresses. I tried to share this to another email address and it keeps coming back with the error message: One or more names or em...
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey kNuTz, thanks for letting us know about this.

     

    Are you sharing this folder with edit permissions with these users?

     

    Is it possible that the email address in question is not associated with a Dropbox account?

     

    Keep me posted.

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
2 years ago

Hi kNuTz! I am so glad that you got your folder shared and it all got sorted on your receivers end. I'm Theresa, one of the Community managers here at Dropbox and I'd love to hear how you're using Dropbox if you're up for sharing 😊 I'm always so curious about how people use Dropbox daily - you never know what cool tips might be worth passing along to you or our team! 💫

ellapot's avatar
ellapot
New member | Level 1
11 months ago

Hi Theresa,

I always share dropbox folder even if the email has no DB account yet since a link for registration will be sent to their email. However , I still don't know how to fix this issue as kNutz's solution does not fix mine. 

Please help. 

Thanks

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey ellapot - sorry to jump in here, but may I ask if you manually input the email address or if you're copying and pasting it from somewhere? 

    • ellapot's avatar
      ellapot
      New member | Level 1
      11 months ago

      Hi, Thank you for the quick response. I tried both and got the same response from the DB.  (Not all emails) . Just the one from my comment only.  

      I also tried checking if the email is active and it is active.. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hi again, ellapot!

        Are you getting this error only with email addresses that are not associated with Dropbox accounts or is it random?

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