External drive auto backup

Jay , I had followed Nancy's link, finding general headings. I chose the one that seemed appropriate, but could find only the possibility of asking for synchronisation to be postponed, with other options that I did not understand or did not find on my screen.

However, I have just followed other instructions in order to describe what happens to you. I clicked on my icon on Dropbox, chose "Preferences", then "Safeguards", then "Manage safeguards" and found, at the bottom of the list "De-activate safeguards" (I work in French, so am translating these terms).  Then on "Keep content in PC files". Then "De-activate". This seems to have worked. I have just inserted a USB key, and the message offering to copy all content to Dropbox no longer appears. That is what I wanted.

The instructions and advice I received from Nancy and Steve D were well-intentioned, but I could not follow them.

I look round the present screen and cannot find a link to say "Solved". Let me know how to do this. I have solved my problem after a bit of floundering.

Hi DenisM5, glad to hear it's sorted now - thanks for keeping us in the loop too.

This discussion has already an Accepted Solution this is why you're not seeing the option to mark it as solved. 

Have a lovely weekend and see you around the Community! 

Hi - 

I am trying to setup backup for my 32TB Raid drive - I am able to see all of my externals EXCEPT the raid drive (which the dropbox folder is currently installed to.) For reference, the other drives are a 2TB Samsung Pro SSD and two 16TB Hard drives - all three of these external drives show up and one of them is daisy chained THROUGH my Raid drive, but the Raid drive itself is not showing up.

Thanks for any help.

Hi Woahskigner, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi -

I submitted the case, here's the ticket ID - #16474231

Thanks

   Walter, I was pleased with the path I found to disable automatic backup of all external drives, but the same problem has arisen again, my computer wants to download everything.  Since I was on a separate computer, I thought that the disablement might need to be done for each unit (though Dropbox is synchronised). So I followed the same steps, got as far as "Backups" in "preferences" but, instead of "Configurer" (my Dropbox is in French) I found 'Gérer les sauvegardes", and could no longer disable backup. I have just tried again, found "Configurer" (why does this change from one day to another?), found that desktop, documents and downloads were all enabled again. I deticked them, but the "Configurer" button at the bottom left is grey, and cannot be pressed.

   My efforts seemed to have worked. No, I am still stuck with the computer trying to download, automatically, all my documents and any external drive plugged in. So I have not found any "Accepted solution". 

Thanks Woahskigner, I can see that the ticket has been responded to by a support agent, who have requested additional information. Please could you reply to them as soon as possible.

DenisM5, I'm a little confused on what is still enabled on your account. Could you attach a screenshot of what you see on the Dropbox Backups page?

Hi Jay 

I didn't receive any notice of the tech requesting additional information. When I stopped speaking with them they said they had everything they need and where reaching out to their team for more information.

Please let me know if there's any further information I can provide.

Thanks

From the recent support ticket, they requested more information. Could you check your inbox, or spam/junk folder in case it went there?

You can also view your active tickets from this page.