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Helen J.3's avatar
Helen J.3
Explorer | Level 4
4 years ago
Solved

External drive auto backup

Can anyone please advise how I set up external drive auto backup? I originally saw the box pop up, asking if I wanted Dropbox to automatically back up the drive, but I clicked No. Now I've changed my...
desktop
sync
  • Emmet's avatar
    Emmet
    4 years ago
     
DenisM5's avatar
DenisM5
Explorer | Level 4
4 years ago

   Walter, I was pleased with the path I found to disable automatic backup of all external drives, but the same problem has arisen again, my computer wants to download everything.  Since I was on a separate computer, I thought that the disablement might need to be done for each unit (though Dropbox is synchronised). So I followed the same steps, got as far as "Backups" in "preferences" but, instead of "Configurer" (my Dropbox is in French) I found 'Gérer les sauvegardes", and could no longer disable backup. I have just tried again, found "Configurer" (why does this change from one day to another?), found that desktop, documents and downloads were all enabled again. I deticked them, but the "Configurer" button at the bottom left is grey, and cannot be pressed.

   My efforts seemed to have worked. No, I am still stuck with the computer trying to download, automatically, all my documents and any external drive plugged in. So I have not found any "Accepted solution". 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks Woahskigner, I can see that the ticket has been responded to by a support agent, who have requested additional information. Please could you reply to them as soon as possible.

 

DenisM5, I'm a little confused on what is still enabled on your account. Could you attach a screenshot of what you see on the Dropbox Backups page?

  • Woahskigner's avatar
    Woahskigner
    Explorer | Level 3
    4 years ago

    Hi Jay 

     

    I didn't receive any notice of the tech requesting additional information. When I stopped speaking with them they said they had everything they need and where reaching out to their team for more information.

     

    Please let me know if there's any further information I can provide.

     

    Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    From the recent support ticket, they requested more information. Could you check your inbox, or spam/junk folder in case it went there?

     

    You can also view your active tickets from this page.

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