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Forum Discussion
Jurij-MacBook2022
3 years agoExplorer | Level 3
External drive not matching my DropBox
Hi there,
I have certain folders in my external drive that I synch, but they do not match the files in my dropbox.
And sometimes I cannot open certain PDFs in my external drive that have sync...
Jurij-MacBook2022
3 years agoExplorer | Level 3
I have attached screen shots of the Dropbox vs my external drive JukeboxMAIN
Jay
Dropbox Community Moderator
3 years agoHi Jurij-MacBook2022, are you using the Dropbox Backup feature to backup your external drive, or another feature or service?
The former will not show your external drive backup in the Dropbox folder, which is what you're showing.
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