Forum Discussion

Jurij-MacBook2022's avatar
Jurij-MacBook2022
Explorer | Level 3
3 years ago

External drive not matching my DropBox

Hi there,   I have certain folders in my external drive that I synch, but they do not match the files in my dropbox. And sometimes I cannot open certain PDFs in my external drive that have sync...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome aboard the Community, Jurij-MacBook2022!

 

Do you mean that you're updating the files on your external hard drive and those updates don't reflect here?

 

Can you also send me a screenshot of what you see exactly when trying to access your PDF files? That'd be super helpful.

 

Let me know when you're ready.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jurij-MacBook2022, sorry to jump in here, but could you try previewing this file on the website and let us know how it goes?

     

    If you still get an error, you could also try downloading or exporting it to your device and opening it from there.

    • Jurij-MacBook2022's avatar
      Jurij-MacBook2022
      Explorer | Level 3
      2 years ago

      Hi Walter,

      Please see this history with my today's communication too. Thanks

      Is there noone who can help me on the phone to make sure I have checked everything?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Jurij-MacBook2022, I've responded on the other thread, that you have open at the moment. 

         

        As for phone Support, you should be able to see all of your Support options here. 

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