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Forum Discussion
File request not sent... no "Share" button
I create file requests but they are not being sent. The "Share" button is greyed out. I'm on the trial, but if this doesn't really work, I'll have to go somewhere else.
Someone at Dropbox support (HAHA) said they started a ticket for an issue evidently a lot of you have... dropbox will not automatically send an email when a request for files is made. And twice I've gone back and forth asking support (HAHA) where the hell to access tickets. No one at support (HAHA) knows how.
Do any of you have a link? Thanks.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey RobinVideo, when we mention a ticket, we essentially refer to the email chain that we have with you.
I located the ticket number my colleague sent you, and I can see that you even responded back to it.
You should be able to find all the updates, in that email back & fourth.
Hey Megan,
Thanks for your reply, and I understand that the ticket is the email chain, but the email refers me to a link:
Ticket #23177006: Dropbox Community Support - Follow Up
Hi,
This is an automated response to your Dropbox support request.
There’s an update on your support ticket from Nancy, the agent working with you on your support request.
You can view it by logging in to your customer portal at https://dropbox.com/support.
Please be sure to log-in with your Dropbox credentials associated with the email address on this ticket.If we don’t hear from you in the next few days, your support request will be closed. You can reopen it at any time.
Thanks,
Dropbox SupportWhen I go to "You can view it by logging in to your customer portal at https://dropbox.com/support." I get a page that is unrelated and provides no feedback
and the statement, "If we don't hear from you in the next few days, your support request will be closed," doesn't allow me to do anything except keep responding to your emails asking the same question. There must be something I'm missing.
- Nancy
Hi again, RobinVideo! If you open the email address that's linked to your Dropbox account now, can you see my email and reply back? I've sent you a new one, just in case.
If you can't see it in your email's inbox, please check your spam folder, too.
When you say "Email inbox," I presume you mean the inbox of my email... on my computer...that I use to communicate with the world. I've attached a screen shot of what I received from you, candidly, over and over again.
I have tried both links on that page and have attached screen shots of what displays and have tried the options but find no reference to my issue or your reply to my issue.
What am I missing?
Or is there another "Email inbox," somewhere here on DropBox that I have not located. If so, pleased send me a screen shot of the page and the link I'm to click on.
- Nancy
Thanks for that. If you scroll up or down the email showing in your last screenshot, can you see the messages I’ve sent you?
This response... FOR THE FIRST TIME... brought me to this community screen with this thread. That's what was not working all along, and the source of my frustration.
That being said, I've upgraded to professional as I've found a work-around that will accomplish my simple tasks. Appreciate your time. Won't be bothering you again... not for a while at least.
