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leolaurettimusic's avatar
leolaurettimusic
Helpful | Level 6
2 years ago

File Request option missing on macOs after File Provider update

Hello   Since I've updated to File Provider on my MacOs Desktop App, I'm not seeing the 'Request Files' option after right-clicking a folder. I can still request files for each specific folder...
desktop
File requests
Mac
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leolaurettimusic's avatar
leolaurettimusic
Helpful | Level 6
2 years ago

Hello Nancy, didn't see this here
SHARE and SEND A COPY are still showing, but the REQUEST FILES disappeared 

MacOS 14.5 Dropbox v201.4.5552

 

This issue is still persisting and I still can't access 'request files'

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey leolaurettimusic, would you mind sending us a screenshot of the right-click options you see?

  • leolaurettimusic's avatar
    leolaurettimusic
    Helpful | Level 6
    2 years ago

     

    This happens when I click on a folder

    MacOS 14.5 Dropbox v201.4.5552

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshot, leolaurettimusic.

       

      I've looked into this and it seems file requests can be created only on dropbox.com, following these steps.

       

      Sorry for any inconvenience caused by this and I'll make sure to pass your feedback along to our team.

      • leolaurettimusic's avatar
        leolaurettimusic
        Helpful | Level 6
        2 years ago

        I know, but it used to be possible to do this directly from MacOs

        It all changed with File Provider

         

        This is not a solution for this issue, as this is more a 'we changed and there's no solution for this'

         

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