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Power Diary's avatar
Power Diary
New member | Level 2
3 years ago
Solved

File Requests - email notifications when files are uploaded have stopped

All of a sudden, I am not receiving email notifications when somebody shares files to a file request link that I have sent them. I can't see anything in settings. Help. This is brand-new, and I don'...
emails
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  • Jay's avatar
    Jay
    3 years ago

    Hi Power Diary, are you able to temporarily bypass Helpscout, or there has been an update on their end to see if this service is blocking emails sent from Dropbox domains?

     

Nandan S's avatar
Nandan S
Icon for Dropbox Engineer rankDropbox Engineer
3 years ago
What does it mean when you say the email comes through HelpScout? What does your set up look like? May be I can recreate
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

We're glad to hear it's sorted now and thanks for keeping us in the loop too Power Diary 

 

Have a lovely week ahead and see you around the Community!  

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