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brendym's avatar
brendym
New member | Level 2
7 years ago

File Requests - Multiple Files at a time

When sending a File Request it seems on Android that you can only select one file at the time. Is this a bug? I've tested it on Multiple Android phones and it's the same on all 3 I've checked.   ...
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File requests
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hey brendym,
 
Would you let me know the OS versions of the mobile devices you tried out? I tested this on a few android devices here and was able to tap and hold to choose multiple photos to upload at a time to the file request. 
 
The exact steps I took was to open the file request link in the device’s web browser, choose to “Upload files” and then selected “Documents”. Then I was able to go into the gallery and multi-select files by pressing the first file until it was selected and subsequently tapping normally other photos. Are you perhaps following a different method?
 
I’m looking forward to your reply - Cheers!
brendym's avatar
brendym
New member | Level 2
7 years ago
Daphne wrote:
Hey brendym,
 
Would you let me know the OS versions of the mobile devices you tried out? I tested this on a few android devices here and was able to tap and hold to choose multiple photos to upload at a time to the file request. 
 
The exact steps I took was to open the file request link in the device’s web browser, choose to “Upload files” and then selected “Documents”. Then I was able to go into the gallery and multi-select files by pressing the first file until it was selected and subsequently tapping normally other photos. Are you perhaps following a different method?
 
I’m looking forward to your reply - Cheers!

Hey again :-)

Thats the exact process I attempted but doesn't let me select multiple files. The device I have here at the moment is on Android 6.0.1 Marshmallow.

I'll check the android versions of the other devices I used on Monday as the other staff with android phones aren't back until then.

 

Edit: Also tried on a Galaxy Note 8 Android 7.1 and has the same issue where you can only select one file at a time. Long pressing doesn't let you select any others.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey brendym,
     
    Thanks for that extra info there. Could you please try restarting your device to see if this allows you to multi select the files?
     
    If this doesn’t help than can I reach out to you via our Support channel to do a little further investigation? Otherwise, if you already have an open ticket with Support about this then please let me know the ticket reference number (eg. #1234567) and I’ll follow up from there.
     
    Let me know - Thanks!

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