Forum Discussion

Jmaherot's avatar
Jmaherot
Helpful | Level 5
3 years ago
Solved

Files appear as 0 KB in size when scanning to PDF on my iPhone

Hi! Everyday I use my iPhone to scan single page docs (to PDF). They were always able to be previewed. Starting today, I am getting a message that says it can’t be previewed. It is also saying it’s ...
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  • Jay's avatar
    Jay
    3 years ago

    Thanks, we can confirm that the issue was located and resolved by the engineering team.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, we can confirm that the issue was located and resolved by the engineering team.

  • emeraldaj's avatar
    emeraldaj
    Helpful | Level 5
    3 years ago

    Confirmed on my end that it works again. Well done Jay and the engineering team!  Thank you!!

  • colorado_biker's avatar
    colorado_biker
    Explorer | Level 4
    3 years ago

    The generic message sent to those affected via email 5 days post incident is poor. Couldn't you have provided a search link for zero bytes files created on Nov 8th to show the scope of impact? 

     

    I normally scan and shred within a few minutes. For me this was 4 files and I now have no idea what their contents were. Very disappointing we may have to now "verify" files are correct, a loss of confidence in the product. 

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