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swhiteh3's avatar
swhiteh3
Explorer | Level 3
7 years ago

Files in Dropbox showing up as "Copy of xxxx.xxx" in my recent items lists

I use the "recent items" lists quite often.  For instance, I right-click on the MS Excel icon down in the system tray, and it brings up the most recent items I've opened in Excel.  I can open the fil...
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swhiteh3's avatar
swhiteh3
Explorer | Level 3
7 years ago

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Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for taking the time to try my suggestions & getting back in touch with this screenshot (swhiteh3)! Following your last comment, I’m wondering whether a missing update within Excel has been causing you this issue. Are you facing that on this particular device only or across devices incidentally? 
 
If you try to access the copies, they should be stored locally on your device (i.e. I’m assuming that, as we’ve established that these aren’t saved to Dropbox). Can you check if they’re stored in the same location? If so, you can cross-check the timestamps & see if you recognize a pattern there (eg. are the copies saved at the same time as the original file)? 
 
Please keep me updated here on your findings & we’ll take it from there! 
  • swhiteh3's avatar
    swhiteh3
    Explorer | Level 3
    7 years ago

    When I right-click on the "Copy of" file versions from the recent menu, I get they are located at:

    <C:\Users\MYUSERNAME\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\AC\INetCache\Content.MSO>

    Both "size" and "size on disk" are listed as 0 K?

    There is no Created, Modified, or Accessed date listed.  They are all blank.

    Interestingly, as soon as I copied the TEST.xls document from my desktop into Dropbox, it immediately showed up with a "COPY OF" version on the Recent Items list.  Before that, even though I had opened and edited it numerous times, only the original showed up.

    Any help is appreciated!

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      It seems that these are temp files swhiteh3. Are you seeing the same behavior on more than one devices perchance? Also, can you confirm that you’re working on the latest Microsoft Excel version? 
       
      If this persists for you, I’d suggest reaching out to the Microsoft Support team, as this pertains to temp files created on their end, so they could best analyze what’s causing you this discrepancy in the first place. If needed, you could also reference our discussion here, in order to give them some insight on what we’ve already discussed. 
       
      I hope that this helps you to some extent & you fix this discrepancy soon! 
      • swhiteh3's avatar
        swhiteh3
        Explorer | Level 3
        7 years ago

        I've only seen this on this one device.  It's the only device where I'm using Excel, Dropbox, and Windows 10 together.  Most of my devices are Windows 7.

        Yes, this is the most up to date version of Excel.

        What makes you think this is a Microsoft issue?  It's only happening on files that are in Dropbox.  Files that are located on my computer (such as the desktop) are not doing this.  It seems to be a Dropbox issue.

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