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swhiteh3's avatar
swhiteh3
Explorer | Level 3
7 years ago

Files in Dropbox showing up as "Copy of xxxx.xxx" in my recent items lists

I use the "recent items" lists quite often.  For instance, I right-click on the MS Excel icon down in the system tray, and it brings up the most recent items I've opened in Excel.  I can open the fil...
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swhiteh3's avatar
swhiteh3
Explorer | Level 3
7 years ago

When I right-click on the "Copy of" file versions from the recent menu, I get they are located at:

<C:\Users\MYUSERNAME\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\AC\INetCache\Content.MSO>

Both "size" and "size on disk" are listed as 0 K?

There is no Created, Modified, or Accessed date listed.  They are all blank.

Interestingly, as soon as I copied the TEST.xls document from my desktop into Dropbox, it immediately showed up with a "COPY OF" version on the Recent Items list.  Before that, even though I had opened and edited it numerous times, only the original showed up.

Any help is appreciated!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
It seems that these are temp files swhiteh3. Are you seeing the same behavior on more than one devices perchance? Also, can you confirm that you’re working on the latest Microsoft Excel version? 
 
If this persists for you, I’d suggest reaching out to the Microsoft Support team, as this pertains to temp files created on their end, so they could best analyze what’s causing you this discrepancy in the first place. If needed, you could also reference our discussion here, in order to give them some insight on what we’ve already discussed. 
 
I hope that this helps you to some extent & you fix this discrepancy soon! 
  • swhiteh3's avatar
    swhiteh3
    Explorer | Level 3
    7 years ago

    I've only seen this on this one device.  It's the only device where I'm using Excel, Dropbox, and Windows 10 together.  Most of my devices are Windows 7.

    Yes, this is the most up to date version of Excel.

    What makes you think this is a Microsoft issue?  It's only happening on files that are in Dropbox.  Files that are located on my computer (such as the desktop) are not doing this.  It seems to be a Dropbox issue.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    I appreciate the time you devoted to clarify matters for me swhiteh3, following your last comment here, I’ve sent you a brief message on the email connected to your Community profile (gathering all the details you've included on your posts), in order to submit this report in form of a question to a team specialist. 
     
    Whenever you have some spare time, please check your inbox & I’ll do my best to follow-up on your request asap. Thanks again for sticking with me on this discussion! 

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