Forum Discussion

Rodger C.'s avatar
Rodger C.
Helpful | Level 5
3 years ago

Files not sharing and not deleting, showing different content on sender and receiver

This week, suddenly out of nowhere, files I upload every week are choosing not to appear on the other party's end. He still sees last week's file even though I had already deleted it. Tried deleting ...
Error Messages
Shared Files
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Rodger C., hope it’s OK to jump in. 

 

If you’re not worried about losing any files, and you have them saved somewhere else already (outside of Dropbox), you can go ahead and delete your Dropbox account, and create a new one under the same email address. 

 

Just keep in mind that, since this is going to be a new Dropbox account, the other party will most likely need to re-share this folder with you.

Rodger C.'s avatar
Rodger C.
Helpful | Level 5
3 years ago

Thank you Nancy, that sounds like a plan. Just wanted to know it could be done.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update on this Rodger C. - let us know if anything else comes up! 

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