Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JStak's avatar
JStak
New member | Level 2
2 years ago
Solved

Files not showing in the desktop app on Windows. What can I do?

This is a new issue. Some files now, are not showing in my desktop app that had previously been available (via the app). Note, please, that I have selected which files I want to live on my PC via the...
desktop
sync
  • Megan's avatar
    Megan
    2 years ago

    Hey JStak, can you also share the app's syncing status with me? 

     

    Is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing?

JStak's avatar
JStak
New member | Level 2
2 years ago

Yes, I have access to all files in the browser. In my last response I disclosed the OS and app version I am using. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
JStak wrote:

In my last response I disclosed the OS and app version I am using. 

You're posting in two different threads. I'm merging all of your replies into one thread.

  • JStak's avatar
    JStak
    New member | Level 2
    2 years ago

    Thank you!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!