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JStak's avatar
JStak
New member | Level 2
2 years ago
Solved

Files not showing in the desktop app on Windows. What can I do?

This is a new issue. Some files now, are not showing in my desktop app that had previously been available (via the app). Note, please, that I have selected which files I want to live on my PC via the...
desktop
sync
  • Megan's avatar
    Megan
    2 years ago

    Hey JStak, can you also share the app's syncing status with me? 

     

    Is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing?

JStak's avatar
JStak
New member | Level 2
2 years ago

That was the issue!! I have removed the invalid characters and now theyre appearing in File Explorer! THANK YOU!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Amazing news JStak! 🤗

 

If you need something else, please let me know and I will be more than happy to help every step of the way!

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