Forum Discussion

marioinmehrer's avatar
marioinmehrer
New member | Level 1
12 months ago

Files on Dropbox online aren't syncing to my new MacBook Air.

Hi, Files from my Dropbox on the Web are not syncing to my New Mackbook Air.  I believe I have gone through all of the help and done everything I think.  That said, I'm wondering if my web dropbo...
desktop
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey marioinmehrer, thanks for posting here today!

Would you mind clarifying the app's current syncing status, along with the version you're using on your MacBook?

You can find this by locating your Dropbox icon next to your WiFi, on your menu bar and hovering your mouse over it. When did this first start happening?

Keep me posted! 

  • marioinmehrer's avatar
    marioinmehrer
    New member | Level 1
    12 months ago

    Hi Megan,

    I have a brand new MacBook Air (with a M3 chip) running Sequoia 15.2.

    I saw somewhere that it says that the files are up to date, however there are 3 files on the dropbox web that are not on my dropbox files on my laptop and 1 dropbox file on my laptop that is not on the dropbox web.

    I don't think that when I did the transfer from my old macbook air to my new one that the sync got set up properly.
    - I did read something about unlinking and re-linking my new computer, would that be a good idea and if so, it would be awesome if you could give me the instructions.

    Thanks so much!

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