Forum Discussion

marioinmehrer's avatar
marioinmehrer
New member | Level 1
12 months ago

Files on Dropbox online aren't syncing to my new MacBook Air.

Hi, Files from my Dropbox on the Web are not syncing to my New Mackbook Air.  I believe I have gone through all of the help and done everything I think.  That said, I'm wondering if my web dropbo...
desktop
sync
marioinmehrer's avatar
marioinmehrer
New member | Level 1
12 months ago

Megan,

Another issue that I didn't have earlier today. All my files on Dropbox on my Mac show like a cloud with an embedded down arrow. 

I don't know what's going on, I do know that I want all of my Dropbox Files on my Laptop.

How can I pay for a tech support call so that I can get this resolved?
- If Dropbox isn't able to provide tech support, is there an online vendor that you can recommend?

Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    marioinmehrer, sorry for jumping in. Can you send me a few screenshots of what you see exactly on your end? It always helps to have a visual, so that we can guide you better.

    Thanks and let me know when you're ready!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!