Forum Discussion

marioinmehrer's avatar
marioinmehrer
New member | Level 1
1 year ago

Files on Dropbox online aren't syncing to my new MacBook Air.

Hi, Files from my Dropbox on the Web are not syncing to my New Mackbook Air.  I believe I have gone through all of the help and done everything I think.  That said, I'm wondering if my web dropbo...
desktop
sync
marioinmehrer's avatar
marioinmehrer
New member | Level 1
1 year ago

Megan,

Another issue that I didn't have earlier today. All my files on Dropbox on my Mac show like a cloud with an embedded down arrow. 

I don't know what's going on, I do know that I want all of my Dropbox Files on my Laptop.

How can I pay for a tech support call so that I can get this resolved?
- If Dropbox isn't able to provide tech support, is there an online vendor that you can recommend?

Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    marioinmehrer, sorry for jumping in. Can you send me a few screenshots of what you see exactly on your end? It always helps to have a visual, so that we can guide you better.

    Thanks and let me know when you're ready!

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