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marioinmehrer's avatar
marioinmehrer
New member | Level 1
1 year ago

Files on Dropbox online aren't syncing to my new MacBook Air.

Hi, Files from my Dropbox on the Web are not syncing to my New Mackbook Air.  I believe I have gone through all of the help and done everything I think.  That said, I'm wondering if my web dropbo...
desktop
sync
marioinmehrer's avatar
marioinmehrer
New member | Level 1
1 year ago

Hi Walter, I have Dropbox Basic and so there is no support included in my plan, which is why I've been asking if I can pay for a support call so that I can get everything working correctly.

So, on the screenshot below, it says that new files are saved online only. 
I want to change this to Available Offline, however it won't let me make any changes. 
(Once we get this resolved, I'll see if I can figure out how to show screenshots for my other issue.)

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the clarification and the screenshot too marioinmehrer - much appreciated. 

When you say it won't let you make any changes, are you getting a specific error or is it just not responding? 

Did you install the app with admin privileges in the first place? Also, can you confirm that you've granted Dropbox full disk access as outlined in this Help Center article?

 

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