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Michel J's avatar
Michel J
Helpful | Level 6
7 months ago
Solved

Files with the blue cloud icon aren't accessible on Windows

I work in a team of 4 people and everything went well for years with dropbox and my team members. Then I installed a windows update (from W11-22H to W11-24H). After that update my problems begon. N...
desktop
sync
windows
  • Michel J's avatar
    Michel J
    7 months ago

    Hi Jay and Hannah,

    The problem was in the windows startup !! Not dropbox or antivirus.

    the start for dropbox was enabled in de apps startup. I set this enable and everything is ok. Also after the pc startup everything works.

    Thank you for helping me !!

    grtz

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Are you certain that the Dropbox desktop application is currently running in the system tray near the clock?

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Michel J's avatar
Michel J
Helpful | Level 6
7 months ago

Hi Jay,

I did this re-installation in the past. Everything was ok after that but, after a reboot of the pc, everything was wrong again (cloud icons and not accessable).

I used your link now to re-install and eveything ok (cloud icon but accessable).

btw, I didn't understand what you mean by "running in the system tray near the clock" ?

I will now reboot my pc and see of everything stays ok.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Michel Jā€‹, thanks for the update here.

    Jay meant that if the Dropbox application works correctly on your computer, you should have a small Dropbox icon in your system tray at the bottom right corner of your screen.

    I'm glad to see that everything works now, but if the issue returns, please let us know.

    • Michel J's avatar
      Michel J
      Helpful | Level 6
      7 months ago

      Thank you Hannah. 

      Now, I've rebooted my pc and the problem is there again. And no, there is no dropbox icon in the system tray now after the restart. There must be a running problem or ...?

      What can I do to solve this ?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 months ago

        Thanks for the update, Michel.

        Can you please confirm that you don't have any 3rd party apps that might be interfering with the Dropbox app?

        For example, some kind of security program, like a firewall, antivirus, VPN, etc.?

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