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Michel J's avatar
Michel J
Helpful | Level 6
7 months ago
Solved

Files with the blue cloud icon aren't accessible on Windows

I work in a team of 4 people and everything went well for years with dropbox and my team members. Then I installed a windows update (from W11-22H to W11-24H). After that update my problems begon. N...
desktop
sync
windows
  • Michel J's avatar
    Michel J
    7 months ago

    Hi Jay and Hannah,

    The problem was in the windows startup !! Not dropbox or antivirus.

    the start for dropbox was enabled in de apps startup. I set this enable and everything is ok. Also after the pc startup everything works.

    Thank you for helping me !!

    grtz

Michel J's avatar
Michel J
Helpful | Level 6
7 months ago

Hi Hanna,

I do have an antivirus, Norton 360 for gamers. But I have that sw before the windows11 update and without any problems with dropbox. 

So, is that the problem and must I look in that anti-virus ? Look for what ?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

It's possible that your security software is preventing the Dropbox desktop application from appearing in the system tray near the clock, which allows files to sync and to show the sync icons in Explorer. 

Is this a personal machine, or a company-managed device? Did you originally install the Dropbox desktop application using admin privileges?

If you access the Preferences in the desktop app, have you enabled the 'Start Dropbox on system startup' option?

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