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g v.'s avatar
g v.
Collaborator | Level 10
7 years ago
Solved

folder name change causes sync issues

Hi,  I'm renaming folders in an attempt to get shorter paths (to get rid of these sync problems). Renaming a folder has lead to sync issues several times. After changing a folder name on the mac de...
sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there, sorry to hear about this. 
     
    g v. wrote:

     

    Is it better to change names on the web interface and let the changes sync to the computers from there? 

    Indeed, it might be a resolution to the behavior you’re experiencing. Try it out, and if you’re still getting some trouble or you’re seeing an error, send me a screenshot (omitting any personal info) so as to have a better understanding of what occurred. 
     
    In any case, let me know how it goes! :slight_smile:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there, sorry to hear about this. 
 
g v. wrote:

 

Is it better to change names on the web interface and let the changes sync to the computers from there? 

Indeed, it might be a resolution to the behavior you’re experiencing. Try it out, and if you’re still getting some trouble or you’re seeing an error, send me a screenshot (omitting any personal info) so as to have a better understanding of what occurred. 
 
In any case, let me know how it goes! :slight_smile:
kinman1's avatar
kinman1
New member | Level 2
6 years ago

This might be fine going forward, but having changed the folder name on one computer (and the sync proceeding just fine), my other computer shows a few files with this problem. I have quit the Desktop app and restarted, as well as unlinking and relinking (logging out and logging in) the local DB folder. Neither of these worked. When I look at "View sync issues," it indicates that I need to uncheck the "locked" box in file info, which of course is definitely not the problem (yes I looked).

It's not a permission problem either, as the permissions are the same for every file in that folder (and that folder), where everything else sync'd up just fine.  If it makes a difference, these are .m4v and VOB files. Thanks in advance.

MacPro/OSX-Mojave/DB v79.4.143

 

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