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g v.'s avatar
g v.
Collaborator | Level 10
8 years ago
Solved

folder name change causes sync issues

Hi,  I'm renaming folders in an attempt to get shorter paths (to get rid of these sync problems). Renaming a folder has lead to sync issues several times. After changing a folder name on the mac de...
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Hi there, sorry to hear about this. 
     
    g v. wrote:

     

    Is it better to change names on the web interface and let the changes sync to the computers from there? 

    Indeed, it might be a resolution to the behavior you’re experiencing. Try it out, and if you’re still getting some trouble or you’re seeing an error, send me a screenshot (omitting any personal info) so as to have a better understanding of what occurred. 
     
    In any case, let me know how it goes! :slight_smile:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there kinman1, 

Could you please provide me with more info on the behavior you're experiencing so that I have a better understanding of your concern? For example:

  • Are you removing or renaming files from one computer and another computer is attempting to resync them? 
  • You also mention an error prompted by the desktop app. Could you please send me a screenshot of it (without any personal info)?

Any additional details would be very helpful. Thanks ina dvance!

kinman1's avatar
kinman1
New member | Level 2
7 years ago

Lusil,

I've posted detailed descriptions, including screenshots as requested, and I get a message that says it needs approval, or it was rejected as spam. I'll try re-posting without the screenshots, as perhaps that's the problem.

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