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g v.'s avatar
g v.
Collaborator | Level 10
8 years ago
Solved

folder name change causes sync issues

Hi,  I'm renaming folders in an attempt to get shorter paths (to get rid of these sync problems). Renaming a folder has lead to sync issues several times. After changing a folder name on the mac de...
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Hi there, sorry to hear about this. 
     
    g v. wrote:

     

    Is it better to change names on the web interface and let the changes sync to the computers from there? 

    Indeed, it might be a resolution to the behavior you’re experiencing. Try it out, and if you’re still getting some trouble or you’re seeing an error, send me a screenshot (omitting any personal info) so as to have a better understanding of what occurred. 
     
    In any case, let me know how it goes! :slight_smile:
kinman1's avatar
kinman1
New member | Level 2
7 years ago

Lusil,

Thanks for responding.

I have a folder labeled, in part, "2200" and on my computer, in my Finder, I simply changed it to "220" (dropping one of the "0's." This was done on my laptop. I got a message that I had deleted "2200" and created "220," which is behaviour I've seen in the past, and makes sense to me.

When I went to my desktop several hours later, Dropbox had sync'd those changes for the folder, and had properly sync'd a larged number of the files in that folder. However, the DB menulet at the top continued to have the "I'm syncing" icon on it, and indicating that it was syncing 13 files. And kept that message until the next morning. I've certainly seen that before as well.

In looking at View Sync issues, I get the attached message, and it's wrong. The info file does not have the "locked" box checked, and it's not a permission problem.

[Screenshot was here]

When I hover over the DB menulet icon, the hover message is "Can't sync xxx (this directory isn't empty)" (I can't take screen shot of a hover message, but that's the exact quote).

When I go to my online DB and search version history for these files, it indicates that

" [my name] moved the file from /.../2200 xxx/[name of file]..."

and frustratingly I can't what comes after ... (it's not a live link to anything). The bulk of this message makes sense, because technically I did move. But it seems as though DB no longer knows (on my desktop) where to locate this file.

I have even tried moving that file out of DB entirely, to no avail. And it syncs perfectly on my laptop.

Please let me know if there's any more information that you might need.

Again, thanks for you help.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for the additional details, kinman1 - much appreciated!

In order to ensure troubleshooting, I'd recommend checking this article out for some ideas that may help to tackle this behavior. 

Let me know how it goes!

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