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g v.'s avatar
g v.
Collaborator | Level 10
8 years ago
Solved

folder name change causes sync issues

Hi, 

I'm renaming folders in an attempt to get shorter paths (to get rid of these sync problems). Renaming a folder has lead to sync issues several times. After changing a folder name on the mac desktop app (v57.4.89) dropbox displays the "can't sync folder not empty" error for some folder contained in the folder with the different name that used to sync just fine. Resolved by removing the folder from Selective Sync, quit and restart DB, waiting to sync, adding the folder back and waiting to sync. 

Is it better to change names on the web interface and let the changes sync to the computers from there?

thanks

sync
  • Lusil's avatar
    Lusil
    8 years ago
    Hi there, sorry to hear about this. 
     
    g v. wrote:

     

    Is it better to change names on the web interface and let the changes sync to the computers from there? 

    Indeed, it might be a resolution to the behavior you’re experiencing. Try it out, and if you’re still getting some trouble or you’re seeing an error, send me a screenshot (omitting any personal info) so as to have a better understanding of what occurred. 
     
    In any case, let me know how it goes! :slight_smile:

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for the additional details, kinman1 - much appreciated!

    In order to ensure troubleshooting, I'd recommend checking this article out for some ideas that may help to tackle this behavior. 

    Let me know how it goes!

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