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bartmcleod's avatar
bartmcleod
Explorer | Level 3
2 years ago

Folder switched to online only without my permission

My top level Dropbox folder has switched to online-only without my permission. I took care not to enable this, as I want Dropbox as a backup, not as an extra storage. I want immediate access to my fi...
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bartmcleod's avatar
bartmcleod
Explorer | Level 3
2 years ago

Hi Walter,

I am on Sequoia 15.0 since a few days.

Status of the Dropbox Icon is Syncing (flash symbol).

I see only my own activity in the events log, nothing special.

Even some of my edited files are gone now. A lot of work went into those.

I do have a back-up of the raw files outside DropBox.

I'm so angry I think I'm going insane.

Cheers, Bart

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about your experience, bartmcleod.

 

When did you first notice this behavior? Was it after updating your computer to macOS Sequoia?

 

Also, are you currently using the Dropbox app for macOS on File Provider?

  • bartmcleod's avatar
    bartmcleod
    Explorer | Level 3
    2 years ago

    Hi Hannah, yes it was after the upgrade, but that could still be coincedental. I shot the wedding a day after the upgrade to Sequoia and started editing a day after that. So hard to say if the upgrade caused it, but definitely possible. I am not sure if I am using "Dropbox app for macOs on File Provider". I am using the Dropbox app for Mac, but I am not sure about the "on File Provider" part. How can I see if I do?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the update here, Bart.

       

      You can see if you're using the File Provider version of the Dropbox app, by checking the "sync" tab in your Dropbox preferences.

       

      Is your Dropbox folder located in ~/Library/CloudStorage?

      • bartmcleod's avatar
        bartmcleod
        Explorer | Level 3
        2 years ago

        Yes it is in ~/Library/Cloudstorage

        And it is was also set to Online only as a standard for new files. I did not know this setting existed, but it must have caused the issue.

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