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bartmcleod's avatar
bartmcleod
Explorer | Level 3
2 years ago

Folder switched to online only without my permission

My top level Dropbox folder has switched to online-only without my permission. I took care not to enable this, as I want Dropbox as a backup, not as an extra storage. I want immediate access to my fi...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update here, Bart.

 

You can see if you're using the File Provider version of the Dropbox app, by checking the "sync" tab in your Dropbox preferences.

 

Is your Dropbox folder located in ~/Library/CloudStorage?

bartmcleod's avatar
bartmcleod
Explorer | Level 3
2 years ago

Yes it is in ~/Library/Cloudstorage

And it is was also set to Online only as a standard for new files. I did not know this setting existed, but it must have caused the issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for checking that, Bart.

     

    Have you managed to resolve this, then?

     

    Let us know if there's anything else we can help with!

  • bartmcleod's avatar
    bartmcleod
    Explorer | Level 3
    2 years ago

    No, it is not resolved, only the setting for new files changed. But my whole DropBox folder is still having issues syncing.

  • bartmcleod's avatar
    bartmcleod
    Explorer | Level 3
    2 years ago

    After a restart, at least opening the online files directly from the finder is possible again. Not sure for how long. The file list is still in a mixed state of offline and not completely offline items unfortunately. I wonder if giving it a few days to sync will solve it, but I seriously doubt that.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the updates on this bartmcleod 

     

    I just wanted to mention that Dropbox files or folders not previously set to be available offline may be automatically set to online-only when your hard drive is low on disk space. This means that you'll need to manually make your files available offline again in this case. 

     

    For more information, you can have a look here.  

     

    Let us know if you notice this happen in the future again! 

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