Forum Discussion

john b.174's avatar
john b.174
Explorer | Level 4
6 years ago

Folders and files not showing on my other devices.

Hi, my files are not showing on my other devices. On my desktop computer, I have a shortcut to my dropbox. I have 30  folders showing in one main folder. When I go to the online folder only one file ...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi john b.174, thanks for messaging the Community!

 

I’m sorry to hear about this matter. Could you check if the files appear on the Dropbox site? Were the files created on a Mac device and you’re connecting to a Windows device?

 

If they were, then it’s possible that the files aren’t syncing due to incompatible characters, so you need to rename the files to remove these characters. 

 

Let me know how it goes!

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