Forum Discussion

john b.174's avatar
john b.174
Explorer | Level 4
6 years ago

Folders and files not showing on my other devices.

Hi, my files are not showing on my other devices. On my desktop computer, I have a shortcut to my dropbox. I have 30  folders showing in one main folder. When I go to the online folder only one file ...
desktop
sync
Cat Ogden's avatar
Cat Ogden
New member | Level 2
3 years ago

Hi, I created shared folders 7 days ago from my desktop and they are still syncing and not showing for other users who have folder access. These are just folder templates for new projects - frequently created by myself with no issues. They are showing the blue download icon but nothing seems to be happening... I have shut down - closed the app - closed on the task manager - restarted - many times. They show as downloading in my file explorer and in dropbox as not there....help, please - thanks!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Cat Ogden, thanks for reaching out to our Community and let's see what we can find out about this.

 

Can you hover over the Dropbox icon in your system tray/menu bar to check the sync status and version of the Dropbox app?

 

Do you see any error messages there?

  • Cat Ogden's avatar
    Cat Ogden
    New member | Level 2
    3 years ago

    Hi Hannah!

     

    Its says that 30 files are downloading/updating....

     

    Its a dropbox business standard account.

     

    Under sync issues it says couldn't download / incompatible characters - but this is from a file a year or so or more a go and have deleted it once...

     

    Thanks,

     

    Cat.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the update, Cat.

       

      Does the file that's giving you the error about the incompatible characters still appear in your local Dropbox folder?

       

      Also, what's the version of the app, when you hover over the Dropbox icon?

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