Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Joanaa's avatar
Joanaa
Explorer | Level 3
2 years ago

Folders not syncing to iPad from PC

Good afternoon, I have a problem with my dropbox, a few days ago everything was still ok, I had some folders on the computer in sync with the drop and I could see these folders on the iPad and anothe...
desktop
Mobile
sync
Joanaa's avatar
Joanaa
Explorer | Level 3
2 years ago

I don't think I can understand my problem.

- these files are folders in my documents folder in windows.
- are not and never have been backup files
- i used to use them remotely all the time on other devices because they where in sync with dropbox.

- now they don't appear in dropbox

-i need my computer files to be in real time use in every device I own, like it was a few days ago, like always.

- is this a feature that is not available anymore?

- i cannot choose files on my computer to sync to dropbox, i only can choose files that are only on dropbox to sync to my PC

 

 

thank you 🙂

 

i can t choose any of this files to sync wint dropbox like i used tohere are only files i have on dropbox

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info. Only files that are currently in the Dropbox folder will sync to other devices, which is why you're not seeing the options for those files outside the Dropbox folder.

 

There is the Dropbox Backup feature, which does allow for certain folders, like Documents, Downloads and Desktop, to sync to your account. Is it possible that you've disabled it for your account?

  • Joanaa's avatar
    Joanaa
    Explorer | Level 3
    2 years ago

    this is a feature that is changed... it was not a backup and the files where synced from the PC to dropbox, they were not on dropbox...  nobody seems to understand what i am saying... before there was a feature in the app where i chose the files in the computer to sync with dropbox and that is not available anymore. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Joanaa, what you're describing is the Dropbox Backup feature; you can see more about the feature here.

     

    The feature did get an update and from now on you won't see the Desktop, Downloads, Documents folders inside the Dropbox folder.

     

    As long as backup is still enabled, they will appear in your backups page online, which is where you can access them from on other devices.

     

    On the computer in question, the files are still there, just not in the Dropbox folder; they're in their original locations.

     

    I hope this clears things up.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!