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TomMacD89's avatar
TomMacD89
Explorer | Level 3
8 years ago
Solved

GDPR Compliance for Personal / Free Accounts

Hi, I work with various charities in the UK who often use free Dropbox accounts to share files for boards of trustees, teams etc. There is some confusion as to whether the GDPR compliance steps ...
dropbox business
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  • Mark's avatar
    Mark
    8 years ago
    Hi Tom

    As somebody in the UK the biggest thing you need to make sure is that the end users whos data is being stored is aware of it being stored AND that it is stored outside of the EU. Same goes if they email things in they need to know where those email servers are (e.g. Office365 = USA etc.).
AlessioStorari's avatar
AlessioStorari
Explorer | Level 3
8 years ago

This is really unfortunate and upsetting. Let's hope they state it clearly soon. Cheers

BradJohnson's avatar
BradJohnson
Helpful | Level 6
8 years ago

So, all these stuff, cookies, GDPR, they will make life harder for small sites, the big ones - Facebook, Twitter, Dropbox - all they ignorantly simply don't give a [profanity removed by Moderator]....Take a look for Dropbox - even the cookie consent is not by the rules - by the law before dropping a cookie on your computer, you should aggree specifically (not passive, by simply move on site) and to have an option to continue using a site without any restrictions. Also you must have an option to turn off tracking for non-esential cookies and etc....As can see - noone of this has been implemented and I doubt it will be...

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey again aukevn & Sabryx, GDPR compliance varies from organization to organization, and we are unable to provide you with specific legal guidance or recommendations. Please consult independent legal counsel regarding how GDPR will impact you, and/or your business. 
     
    When it comes to your inquiry BradJohnson, please note that we use technologies such as cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. If our systems receive a DNT:1 signal from your browser, we’ll respond to that signal as outlined here.
     
    Other than that, I’d like to ask you to keep the discussion as civil as possible, since this is a public Forum. For that reason, I’m also attaching our Community Guidelines, so as to have a look at your convenience. 
     
    AlessioStorari please keep in mind that we aim to provide all our Dropbox Business users with all relevant GDPR documentation, as your data protection is our main priority. 
     
    I do understand that you may need an update on the progress at the moment though & for that reason I’ve also made sure to transfer your comments on the open ticket I’ve located on our system. Our specialized colleague will make sure to get back in touch there in order to address any further questions or concerns you may have. 
       
    Hopefully this info is helpful & I remain at your entire disposal in case you have more security-specific queries. I’m wishing you all a great weekend!  
  • aukevn's avatar
    aukevn
    Helpful | Level 7
    8 years ago

    Hi Jane, 

     

    GDPR compliance is complex but also has some simple rules that apply equally to all organizations. There is no need for Dropbox to provide legal guidance or recommendations here. The main issue here is the unwillingness of Dropbox to provide Data Processing Agreements to small business users who can't afford a business account with 3 users and the lack of clear communication about this. Please aks your collegaeues to recondiser this issue, it seems quite unetical to use these new regulations to force people into upgrading to accounts that they have no use for as single person companies. Dropbox states frequently that they comply to the GDPR, it should be nothing more than an administrative procedure.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    I can make sure to pass on your interest & comments along to our team for future consideration aukevn. 
     
    Thanks again for writing us on the Forum & happy Friday! 

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