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ezballa69's avatar
ezballa69
New member | Level 2
8 years ago
Solved

green check mark for Dropbox

Dropbox says it is synced, but files do not show any green check marks. Have uninstalled and installed still no luck.

desktop
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Sorry to hear that, ezballa69. 
     
    As a first step, could you please check if there are any third-party apps that might be blocking/hindering the desktop app to run, like an antivirus? Try temporarily disabling your antivirus or security program or configure your firewall to work with Dropbox.
     
    If that doesn’t resolve your concern, could you please see if the desktop app running and if you’re seeing any icons on your files? Also, a screenshot (omitting personal info) showing what the Dropbox icon reads when you hover over it would be very helpful. 
     
    Thanks in advance! :grinning:

1 Reply

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Sorry to hear that, ezballa69. 
     
    As a first step, could you please check if there are any third-party apps that might be blocking/hindering the desktop app to run, like an antivirus? Try temporarily disabling your antivirus or security program or configure your firewall to work with Dropbox.
     
    If that doesn’t resolve your concern, could you please see if the desktop app running and if you’re seeing any icons on your files? Also, a screenshot (omitting personal info) showing what the Dropbox icon reads when you hover over it would be very helpful. 
     
    Thanks in advance! :grinning:

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