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Forum Discussion
Allan Pole
4 years agoExplorer | Level 4
Green checkmarks are missing from my files in the Dropbox folder on macOS 12.5.1
Even though my Dropbox folders and files are synchronizing properly, I no longer see the green checkmarks on my Mac with Monterey Version 12.5.1. I have shut down and restarted my Mac and uninstalled...
- 4 years ago
Hey Allan Pole, sorry if this wasn't clear, but there might be other 3rd party apps that could be interfering here, apart from Google Drive or One Drive that is. Do you have any of those?
Also, can you clarify if you upgraded your device's OS lately and if you ever had the syncing icons normally on this device?
Could you maybe try the following steps and let us know if they improved matters for you?
1. Click on the Apple logo located at the top-left of the screen.
2. Click on System Preferences.
3. Click on Extensions.
4. Click on Finder Extensions.
5. Only leave Dropbox Finder Integration ticked.
6.Once this is completed close the window.
7. Click one more time on the Apple logo at the top-left of the screen.8. Click on Force Quit.
9. Look for Finder on the list.
10. Click on Finder then Relaunch.
Walter
Dropbox Community Moderator
4 years agoHey Allan Pole, sorry if this wasn't clear, but there might be other 3rd party apps that could be interfering here, apart from Google Drive or One Drive that is. Do you have any of those?
Also, can you clarify if you upgraded your device's OS lately and if you ever had the syncing icons normally on this device?
Could you maybe try the following steps and let us know if they improved matters for you?
1. Click on the Apple logo located at the top-left of the screen.
2. Click on System Preferences.
3. Click on Extensions.
4. Click on Finder Extensions.
5. Only leave Dropbox Finder Integration ticked.
6.Once this is completed close the window.
7. Click one more time on the Apple logo at the top-left of the screen.
8. Click on Force Quit.
9. Look for Finder on the list.
10. Click on Finder then Relaunch.
Allan Pole
4 years agoExplorer | Level 4
Thank you very much, Walter! My Mac OS is up to date, and there was a time when I had the syncing icons. One of my recent downloads, Avira Security, seems to be the culprit. Following your steps resolved the issue, even though Avira Security Finder Extensions have been automatically rechecked. I sure appreciate the help from you and Hannah.
- Walter4 years ago
Dropbox Community Moderator
Thanks for keeping us in the loop, Allan - I'm glad to hear it's sorted now.
See you around the Community and enjoy the remainder of your week!
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