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Forum Discussion

Alexis Franck's avatar
Alexis Franck
Explorer | Level 3
5 years ago

Grey X on all dropbox files

Hello   Earlier this week, I reinstalled dropbox as to include my professionnal account aswell. I decided to go for smart sync as to save storage on my computer. As such, I uninstalled dropbox,...
desktop
GUI
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi bmisrasi, I'd be happy to help with that! 

 

Would you be able to send me a screenshot of the Xs you see on the files? Keep in mind that I've merged your question under this thread, which describes what you are also facing. 

 

Feel free to take a look at what has been suggested, and let me know more.

Sam B.11's avatar
Sam B.11
New member | Level 2
3 years ago

I have the same issue - the grey and the "X" on my photos. Customer support was, as an old friend used to tell me, "as useless as **bleep** on a bull." I read your threads and didn't see a final resolution. Were you ever able to get things straightened out? I would be interested in learning the secret.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Sam B.11, sorry to see you're experiencing this issue.

     

    Have you taken a look at the info in this article about it?

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