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Forum Discussion

Alexis Franck's avatar
Alexis Franck
Explorer | Level 3
5 years ago

Grey X on all dropbox files

Hello   Earlier this week, I reinstalled dropbox as to include my professionnal account aswell. I decided to go for smart sync as to save storage on my computer. As such, I uninstalled dropbox,...
desktop
GUI
sync
Sam B.11's avatar
Sam B.11
New member | Level 2
3 years ago

I have the same issue - the grey and the "X" on my photos. Customer support was, as an old friend used to tell me, "as useless as **bleep** on a bull." I read your threads and didn't see a final resolution. Were you ever able to get things straightened out? I would be interested in learning the secret.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Sam B.11, sorry to see you're experiencing this issue.

 

Have you taken a look at the info in this article about it?

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