Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
Having problems syncing with File Provider on Mac OS
Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey -caffeinated-, happy Monday!
I surely can. So, essentially on Dropbox for macOS File Provider, the syncing icons have slightly changed from what you may be used to. Files and folders can be in various sync states, for example:
āAvailable offlineā
A solid green circle with a white checkmark means your file or folder is synced and available offline. You will see this icon after right-clicking a file or folder and selecting Make available offline.
āOnline-onlyā
A cloud icon with a down arrow means your file or folder is synced and online-only until it is opened. Clicking on this icon will download the file/folder and change its state to āavailableā.
Double clicking online-only files from Finder will automatically download this file and open it in its default application. Opening files from an application will also automatically download these files and open it.
āAvailableā(no icon)
A file with no icon means that it has been opened either by double-clicking, through a third-party application or by clicking the cloud icon to download.
Files and folders may have other icons next to them if for example a file is syncing or downloading. Other examples include error states where a file/folder cannot be synced with Dropbox. Hovering over the icon will give more details of what the error may be.
You can see all the changes of our syncing icons here.
Thanks Megan,
So for a current example, I export from a program (Ableton) and it exports two files to the main Dropbox folder. One is 2.2 MB and has no cloud/no tick, the other is 98 MB and has a cloud. The former is automatically uploaded to dropbox (I can see this from my iOS app) but the latter is not, and has seemingly no way to upload it: no options upon right-clicking, and I've restarted dropbox which does not help.
Sorry to make this an endless query, but I'm trying to work out what it default behaviour (i.e. what has changed with this new version) and what should be happening vs what is happening.
Thanks
- Walter
Hey -caffeinated- - sorry to jump in here, but could you send us a screenshot of how those two files look on your end?
Also, is the app 'up to date' now or still syncing?
Hi there,
Of course! Screenshot below. Since the timestamp in the screenshot the app has considered itself up to date, even after restarting.
Thanks
- Walter
This seems like a temp file created by a third party app, namely Ableton in this case - are you able to preview it normally on your computer -caffeinated- ?
