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Forum Discussion

CarlaD's avatar
CarlaD
Explorer | Level 4
9 months ago

Having to reinstall Dropbox every day to sync my files on a MAC

For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made. 
desktop
Mac
sync
Amuts224's avatar
Amuts224
New member | Level 2
8 months ago

I'm also having this problem, having started a couple months ago. 

When I try to just open it via the Applications folder it just opens my Dropbox folder in Finder, but doesn't launch the software, sync, or allow me to right click and see any Dropbox options. I have Dropbox set to start at startup, and it worked perfectly for years before now. I honestly can't tell you if there was maybe a small automatic OS update that triggered this, but it wasn't an OS change or big upgrade. 

I'm on a Mac mini with Apple M2 Pro running Ventura 13.5. I've asked our IT department and they do not have any restrictions on Dropbox. 

I'm also running Ventura 13.5 on my MacBook at home and don't have this issue there. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Amuts224! Do you also need to reinstall the Dropbox app every day (like the OP)? 

If yes, does the issue seem to be temporarily fixed after that, or does the reinstall not help at all?

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