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Forum Discussion

CarlaD's avatar
CarlaD
Explorer | Level 4
9 months ago

Having to reinstall Dropbox every day to sync my files on a MAC

For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made. 
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey CarlaD, thanks for bringing this to our attention.

It's indeed strange that you have to do that to sync your files.

Can you please hover over the Dropbox icon in your menu bar with your mouse and let me know which version of the Dropbox app you're using and what the sync status is?

Did you notice that this started happening after some kind of update on the Dropbox app or your OS?

Let me know and we'll go from there.

CarlaD's avatar
CarlaD
Explorer | Level 4
3 months ago

It is 233.4.4938

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    This would be the version number for the Dropbox desktop application. The ticket ID should be a series of numbers, like 12345678, which would appear in the subject of the email you received.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey CarlaD!

    I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

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