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Forum Discussion

RFB's avatar
RFB
Explorer | Level 3
4 months ago

How can I connect two devices to Dropbox, so I can sync the files between them?

Devices are a HP pavilion desktop  and a HP laptop (both Windows 11) Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) installed Basic Syncing Statu...
desktop
sync
windows
RFB's avatar
RFB
Explorer | Level 3
4 months ago

This is the Laptop HP

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey there, RFB​! Thanks for the screenshots.

However, keep in mind that we can't see the app's current syncing status in any of them.

You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

One more thing for you to check. Can you access the app's preferences, and more specifically your Account tab on both your desktop device, and your laptop and check to make sure that you're using the same email address? 

  • RFB's avatar
    RFB
    Explorer | Level 3
    4 months ago

    Thank you once again for your observations and suggestions.

    The Laptop reports  " 178 bytes  - Excluded (not synced)."

    To he HP tower reports "Sync Pending" error 0x80070185  "The cloud operation was not successful."

    I will check the Account. When the tower account was set up there was no Laptop E-mail address available.

    regards. RFB

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey RFB​!

      Could you send me some screenshots of each device's syncing status too?

      And definitely take a look at the Account tab on each computer, and let me know if they report the same email address.

      One last thing: if you add a file using your desktop, can you see it when visiting your account online?
      What about your laptop?

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