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How can I see error logs if my syncing is stuck?
Is there a way to check error logs within Dropbox?
My Dropbox app has been stuck syncing for a number of days with 4000 odd files to go. I contacted support and they suggested doing a full reinstal...
Hi there,
Thanks for the reply.
I'm not getting any actual errors; other than it being stuck with 4000 odd files to sync. I've done a full reinstall as per the suggestions with my support person, but that hasn't worked either.
That's why I was hoping there might be an error log somewhere, so I could see what files are holding up the sync. If I can't work it out then I might need to look for another cloud storage provider as I'm a heavy user of Dropbox and desperately need it to sync between home and work.
Lusil
Dropbox Staff
Dropbox StaffI completely understand, jwshrive. I can leave this thread open in case another user with a similar experience has any suggestions to add here.
However, I'd recommend continuing to troubleshoot with my colleague as they have more insight using our internal tools. Rest assured, they're doing their best to assist you.
In any case, keep us posted!
Just to clarify, there's no way to look at error logs for Dropbox or find out what files are holding it up?
- Rich
Super User II
There is no such error log on the client.
I am having the same issue with files on Dropbox.
Specifically .braw files
I have been escalated to higher ter tech support and no one ever responded.
I have been dealing with this issue for 1 year and 10 tickets later.
Tech support steal talks to me like I'm doing something wrong.
I even installed TrueNas and tried to sync through the API and the same files fail to sync.
My server gives me an error.
failed to copy: multpart copy: failed to open source: unexpected end of JSON input
