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yfranco's avatar
yfranco
New member | Level 2
2 years ago
Solved

How can I share folders with a non-team member without adding them to my team?

How can I share a folder with an individual without them being added as a member to our organizations Dropbox account? I want to be able to share a folder without them being added to our team as we w...
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  • asfsfsgweffsd's avatar
    asfsfsgweffsd
    10 months ago

    Thanks Rich. Dropbox support just helped me work this out. I shared the folder as normal, but apparently the way Dropbox formats emails to the recipients (or some part of the "accepting the share" process) encourages the recipient to click "join this team" (or something similar). So I end up getting an email saying "XYZ wants to join your team"; and when I go to the admin console, it says "invite pending review; you need one additional licence". It's very misleading, making me think I need to add a new licence so that the sharee can view the shared folder. 

    I've had this with other clients whom I send public links to (rather than try to share a folder with); I end up getting emails saying they want to join my team. So Dropbox Support brought my attention to the feature that lets you turn it off:

    1. Open this page:
      https://www.dropbox.com/team/admin/settings/membership_approval.
    2. Turn off the ''Coworkers can ask to join your team'' option.

    Halleluiah!

asfsfsgweffsd's avatar
asfsfsgweffsd
Helpful | Level 5
10 months ago

Thanks Rich. Dropbox support just helped me work this out. I shared the folder as normal, but apparently the way Dropbox formats emails to the recipients (or some part of the "accepting the share" process) encourages the recipient to click "join this team" (or something similar). So I end up getting an email saying "XYZ wants to join your team"; and when I go to the admin console, it says "invite pending review; you need one additional licence". It's very misleading, making me think I need to add a new licence so that the sharee can view the shared folder. 

I've had this with other clients whom I send public links to (rather than try to share a folder with); I end up getting emails saying they want to join my team. So Dropbox Support brought my attention to the feature that lets you turn it off:

  1. Open this page:
    https://www.dropbox.com/team/admin/settings/membership_approval.
  2. Turn off the ''Coworkers can ask to join your team'' option.

Halleluiah!

Koen W.'s avatar
Koen W.
Helpful | Level 5
7 months ago

Hi all,

I keep having same issue with not being able to share a subdirectory in a Team folder to an external person.

I have admin console/settings/sharing/direct sharing/sharing externally set to 'On (anyone)'.
However, the folder itself shows that folder membership is restricted to team members only (see below) and the dropdown is greyed out - i cannot change it. So no matter what i do, i cannot add an external users email address to the folder as it always gives me the error 'this email isn't in your team'.

How do i change this greyed-out setting?

Much appreciate any help here - i seem to be going around in circles with whatever i find online or in the dropbox help.

Koen


 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Koen W., thanks for reaching out to us today.

    Is the behavior on the screenshots what you see when trying to share the folder from your "all files" page?

    Can you try from the "content" tab in your admin console, to see if you can change the sharing settings and share the folder from there?

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