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FStobacco's avatar
FStobacco
Explorer | Level 4
2 years ago

How can I share folders with people outside my team?

My work has a Dropbpx business account, and I am admin. I want to create a shared folder within our DB-account to share with external collaborators. And I want to give some of them the persmission to...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey FStobacco, what's the error you're seeing when you try to enable external users to share the folder with other external users, please?

FStobacco's avatar
FStobacco
Explorer | Level 4
2 years ago

Hi Hannah

 

I don´t see where I can enable external users to share with other external users. I have the settings as listed above and what I do is:

 

- I share a folder with extarnal users

- I give them "can edit" priviliges

 

But when these external users try sharing the folder with other external users they get these messages:

 

"This can only be shared with the link"

 

and/or

 

"You don´t have permission to manage membership on this folder".

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, FStobacco.

     

    In the sharing tab of your admin console, in the "sharing externally" section under "direct sharing", can you change the setting to "On (Team + approved)" and then add the emails of the external collaborators, to see if that allows them to edit the folder?

    • FStobacco's avatar
      FStobacco
      Explorer | Level 4
      2 years ago

      Thanks again Hannah. Doesn´t seem to work unfortunately. I have now changed the settings as you suggested (see attachement #1). But the external user still gets the same messages as I listed above. Is there any changes needed done under "membership approval" maybe (see attchment #2)? Or are these settings aimed at team members only?

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, FStobacco, I'm testing this on my end too as we go along, but it looks like it might not be possible for the external users to share this folder with other external users.

         

        One more thing to check, to confirm this, is the folder settings.

         

        Can you click on the "Share" button next to the folder, then on the gear icon and let me know which options you see next to "manage access" under "folder settings"?

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