Forum Discussion

busherland1's avatar
busherland1
Explorer | Level 3
3 years ago

how do I back up dropbox?

How do I back up DropBox? I cannot enable Docs and Desktop for iCloud .  Please help me backup  . I am using a MacBook Pro.
Dropbox Backup
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi busherland1, thanks for bringing this to our attention.

 

Could you clarify what you mean by backing up Dropbox?

 

Do you mean enabling the Dropbox Backup feature?

 

This will help me to assist further!

busherland1's avatar
busherland1
Explorer | Level 3
3 years ago

Thank you for responding.  I have been working with Apple for hours and we concluded that I cannot sync my Mac with my iPad because I have Dropbox.    Apple has advised me to "disconnect"  Dropbox so I can sync my 2 products.  I do not want to lose what I have on Dropbox. Would I be able to save or back up my Dropbox contents? And would I be able to resume access to the contents on Dropbox if I took it off my computer?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You can sign out of the Dropbox desktop application from your account, which would keep the files safe on the site, and any changes made on the computer wouldn't affect the site.

    • busherland1's avatar
      busherland1
      Explorer | Level 3
      3 years ago

      I do not have the app for Dropbox amongst all the apps on my home screen.  It is only at the top bar on my screen.   It only offers "Quit" as opposed to your recommendation of "sign out"   I am reluctant bc I don't want to delete it before backing up my info.

      Is there a number I can call for tech help?

       

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

         

        Since the icon has an X on it, this means the app isn't working for some reason. Could you try clicking the app once and let me know what message you see on the bottom left?

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