Forum Discussion

KC805's avatar
KC805
Explorer | Level 4
3 years ago

How long before a Shared Link expires with Dropbox Plus?

I have an eBook that I have on DB and use a shared link to access it.    I just discovered that all the Shared Links with my Subscription Level (Dropbox Plus) doesn't allow you to change that setting...
Share
shared links
KC805's avatar
KC805
Explorer | Level 4
3 years ago

The toggle looks like it is off, but it definitely gave me a message that the Link expired.        This has happened to a couple of people on your forums.    

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey KC805, was the error a Dropbox one?

 

Do you have a screenshot of it?

 

And if you just copy the link from your account, does it work?

  • KC805's avatar
    KC805
    Explorer | Level 4
    3 years ago

  • KC805's avatar
    KC805
    Explorer | Level 4
    3 years ago

    The link is a link to a document (free ebook) and it only lasts a few days.   

     

    • KC805's avatar
      KC805
      Explorer | Level 4
      3 years ago

      Yes, it is a dropbox link 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for clarifying, KC805!

         

        Now, since this is quite odd indeed, can we open a ticket for you instead, and take a closer look? If that's alright, we can message you to this email address.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!