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KC805's avatar
KC805
Explorer | Level 4
3 years ago

How long before a Shared Link expires with Dropbox Plus?

I have an eBook that I have on DB and use a shared link to access it.    I just discovered that all the Shared Links with my Subscription Level (Dropbox Plus) doesn't allow you to change that setting...
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KC805's avatar
KC805
Explorer | Level 4
3 years ago

I have a website where people can sign up for a free ebook.   The Website form sends the request to my email service who manages the email confirmation and sends out the link to the subscriber.      The link keeps expiring.   Help Desk hasn't been able to figure it out.    Does anyone have any idea why my link keeps expiring?  

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there KC805 - I'd recommend getting back to the expert who was handling your case with this information so that they can assist further. 

 

Let us know if you have anything else to add or ask in the meantime. 

  • KC805's avatar
    KC805
    Explorer | Level 4
    3 years ago

    Hi Walter,  

     

    I tried, but she closed the ticket.  

    I am not sure what else to do.   It just keeps randomly telling me the link expired.      I may have to find another solution for sharing documents.     What do you think?    

     

    Thanks, Kristi 

     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Did you try replying back to the ticket to open a follow up ticket for your case KC805? 

      • KC805's avatar
        KC805
        Explorer | Level 4
        3 years ago

        Hi Walter - yes, they opened another ticket and I submitted the information to them.    I am still getting this message when I click on my test email.

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