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vin1's avatar
vin1
New member | Level 2
7 years ago
Solved

How long does it take to sync?

Hi, I just downgrade my plan from advance to professional plan, how long it will normally to sync all my files? lets say the files in my Advance plan is 500gb, is it normal that it takes too long?  ...
sync
  • Daphne's avatar
    Daphne
    7 years ago
    Hey there vin1,
     
    We can't really estimate the time it should take due to syncing being limited by your internet speed for example, and your device capabilities may also be a factor too.
     
    Since you are moving from what I’m assuming was a Business Advanced subscription to Professional, the sync may take some time as it will need to change the folder structure a little (eg. the personal purple folder is only on Business accounts).
     
    As long as you see that the sync is progressing you should be okay, and you can see that by clicking on the Dropbox icon in your menu bar/system tray. However, as you mentioned it may be around 500 GB, this may take a while to sync. As long as you keep the computer and app open and running then it should complete as soon as possible.
     
    Let me know if you have any questions or concerns about this - Thanks!
ExDragonUser's avatar
ExDragonUser
New member | Level 2
7 years ago

Hello vin1 ,

It's normal for Dropbox to take forever to do anything.

I am about to cancel my plan completely, because the guys and gals at Dropbox cannot seem to get something as simple as an app startup sorted. I have over 3.5 million files in my dropbox, and it happily synced until Dropbox decided to incorporate all sorts of useless functionality, and oh yes, now you are limited to having approximately 500k files in your dropbox.

Nice, so how do I get my files back? Oh, you have to use the same useless app that sits at Startup forever and a day, and never seems to get finished with what ever it is doing.

Useless!! Useless!! Useless!!

I'm done with Dropbox.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for joining us here hsingh78.

 

When you do a fresh installation of the desktop app, you can choose which folders you would like to sync before the initial sync starts.

 

There is an option for "Advanced settings" within the first few steps which allows you to choose the location, and selective sync settings.

 

I hope this helps to some extent, please don't hesitate to give me a shout if you have any issues or questions!

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