Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Peterosity's avatar
Peterosity
New member | Level 2
2 years ago

How to prevent showing this "get the app" page when others open my shared links on mobile?

I've been considering switching back to dropbox but this thing just makes me hesitate.

 

How do you prevent this "get the app" page from showing up when you share a link to someone who opens it on a mobile device?

 

I thought dropbox was more business oriented, and the last thing I want is to create annoyance or hassle for clients when I share files/folders to them. They might miss-click and get redirected to the app store, and if they wanna continue on webpage, there's even a "accept cookies" message that pops up from below after a brief moment, which covers up the "get the app/continue on web" buttons, and any UX designer will tell you how bad it is when you aim to click on something and another button shows up so you click one it unintentionally. 

 

I constantly have to send file links via an IM app and the clients often open them on mobile first. How do you stop this from forcing its way to the webpage?

 

Thank you

 

2 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Peterosity wrote:

    How do you prevent this "get the app" page from showing up when you share a link to someone who opens it on a mobile device?


    There is no setting to control that.

    • AdriFerr's avatar
      AdriFerr
      New member | Level 2

      I just want to point out to Dropbox that this is a noticeably selfish move on their part.

       

      I used to use Dropbox often to share videos and photos via the shared link. But now I have to add instructions to my messages, because even a moderately tech-saavy person might be confused into downloading Dropbox, creating an account, etc, all just to view a video I sent.

       

      In other words, they're putting their growth above the user/customer's experience 😑👎

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!