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Forum Discussion

dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery. I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes o...
Camera uploads
Mobile
sync
  • Megan's avatar
    Megan
    4 years ago

    Just sent you an email dduraznito!

     

    I'll see you there. Cheers!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi dduraznito, how are you today? 

 

I can help you reset your camera uploads, if you wish. Would it be okay for me to reach out via email, in order for us to have a look into this privately? 

 

Let me know, and we'll take it from there! 

  • dduraznito's avatar
    dduraznito
    Explorer | Level 4
    4 years ago
    Yes, please
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Just sent you an email dduraznito!

       

      I'll see you there. Cheers!

      • C-22's avatar
        C-22
        Explorer | Level 3
        2 years ago

        Hi!

        I also would like to re-upload all photos from my iPhone and my wife iPhone as some of our backup photos are missing from our hard drive. Could you please let me know how to start the photos upload from zero?

        Thank you for your time.

  • SCOOP245's avatar
    SCOOP245
    Explorer | Level 4
    3 years ago

    HOW DO I DO THIS

    • dduraznito's avatar
      dduraznito
      Explorer | Level 4
      3 years ago
      I don't know if you are having the exact same issue, but there seems to be some hidden log of which photos have already been uploaded. This can only be reset by support. Last year they did that for me and it worked.

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