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dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

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  • NixC's avatar
    NixC
    Helpful | Level 6
    9 months ago

    Hi dbox_,  I'd also like to reset the server record of all the photos I've uploaded to Camera Uploads please.

    I'd like to upload the complete set of photos in heic (assuming with all the metadata) instead of jpeg.

    I don't necessarily want to share my email address here though. Can you help?

    Kind regards, N

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi NixC, thanks for the message, you can contact the support team directly and they should be able to assist you on this matter.

  • Luke Chen's avatar
    Luke Chen
    Explorer | Level 3
    8 months ago

    Hello, I'd also like to reset my camera upload, so all my photos would be re-uploaded.  Can you please help, feel free to contact me by email?  Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Luke Chen - thanks for joining the conversation here and letting us know.

    I've just reached out via email, so please have a look at your inbox and we'll take it from there. 

  • Demhan's avatar
    Demhan
    New member | Level 2
    7 months ago

    Hi there! I’d like to reset my camera upload  so I can re-upload  my photos as Live Photos. Can you please help, and send me information via email? thank you!

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Demhan​ Thanks for joining the convo, it's great to have you here! We'll be reaching out via email soon, please key an eye on your inbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Demhan​ - thanks for joining the discussion and apologies for the tardy response.

    I've just followed up via email to have a further look internally, so please have a look at your inbox and we'll take it from there. 

  • l3000's avatar
    l3000
    New member | Level 2
    5 months ago

    Hi everyone, I would also be interested in resetting my camera upload - can you help me? Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey there, l3000! Happy Monday. 😇

    I sure can. I just sent you an email, in order for us to work together there. Reply back to me as soon as possible, and we'll get to it.

    Thanks a bunch!

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