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jerry1995's avatar
jerry1995
Explorer | Level 3
3 years ago
Solved

How to stop Dropbox creating folders for backup

For some time, every time I create a new file on my MacBook using Microsoft software that I save to my Dropbox, the computer automatically creates the file (e.g. a document) and a separate folder wit...
Create
desktop
Mac
  • Megan's avatar
    Megan
    3 years ago

    Hi TS13, can you also clarify the Dropbox version you're using on your end, just to ensure you're not using a Beta version?

     

    You can find this by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse there. 

     

    If you could also attach a few screenshots of an example duplicated folder, that'd be amazing, so that we can have a visual too. 

TS13's avatar
TS13
Explorer | Level 3
3 years ago

i have the same problem.  A fix would help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, TS13, let's jump right into this! 

 

Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray?

 

When did you notice this behavior?

 

Keep me posted, and we'll take it from there!

  • TS13's avatar
    TS13
    Explorer | Level 3
    3 years ago

    Mac OS Monterey Version 12.6

     

    Dropbox Status says "Your files are up to date".

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi TS13, can you also clarify the Dropbox version you're using on your end, just to ensure you're not using a Beta version?

       

      You can find this by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse there. 

       

      If you could also attach a few screenshots of an example duplicated folder, that'd be amazing, so that we can have a visual too. 

      • TS13's avatar
        TS13
        Explorer | Level 3
        3 years ago

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